Privacy Policy

Your privacy is our priority. Learn how we protect and manage your data.

Last updated: January 10, 2025

Our Commitment to Your Privacy

At Edufam, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our school management platform.

By using Edufam, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Understanding what data we gather and why

Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, including but not limited to:

Name, email address, and contact information
Student information (names, dates of birth, grade levels)
Parent and guardian information
Academic records and attendance data
Financial information for billing purposes

Automatically Collected Information

When you access our platform, we automatically collect certain information about your device, including:

IP address and browser type
Operating system and device information
Usage data and interaction with our platform
Cookies and similar tracking technologies

2. How We Use Your Information

The purposes for which we process your data

We use the information we collect for the following purposes:

To provide and maintain our school management services
To facilitate communication between parents, teachers, and administrators
To process payments and manage financial transactions
To track student attendance, grades, and academic progress
To send notifications, updates, and important announcements
To improve our platform and develop new features
To comply with legal obligations and protect our rights
To detect and prevent fraud or unauthorized access

3. Data Security

How we protect your information

We implement industry-standard security measures to protect your information:

🔐End-to-end encryption for sensitive data transmission
☁️Secure cloud storage with regular backups
🔑Multi-factor authentication for user accounts
🛡️Regular security audits and vulnerability assessments
👥Role-based access control to limit data access
📚Employee training on data protection best practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using commercially reasonable means to protect your data.

4. Information Sharing and Disclosure

When and why we share your data

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

With School Personnel

Teachers, administrators, and authorized staff within your school

Service Providers

Third-party vendors who assist us in operating our platform (e.g., hosting, payment processing)

Legal Requirements

When required by law, court order, or government request

Protection of Rights

To protect the safety, rights, or property of Edufam, our users, or the public

5. Your Rights and Choices

You have the following rights regarding your data:

  • Access:Request access to the personal information we hold about you
  • Correction:Request correction of inaccurate or incomplete data
  • Deletion:Request deletion of your personal information
  • Objection:Object to the processing of your personal information
  • Data Portability:Request a copy of your data in a machine-readable format
  • Withdraw Consent:Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@edufam.com.

6. Children's Privacy

Our platform is designed for use by schools and educational institutions. We collect information about students only with parental consent and school authorization. We comply with the Children's Online Privacy Protection Act (COPPA) and take special care to protect the privacy of children under 13. Parents have the right to review, delete, or refuse further collection of their child's information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it. Academic records may be retained for longer periods as required by educational regulations.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our platform after any modifications constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Edufam Privacy Team

📧 Email: info@edufam.org

📞 Phone: 0735467586

📍 Address: Ngong Road, Nairobi City, Kenya

Questions About Your Privacy?

Our team is here to help. Contact us anytime with your privacy concerns.